Privacy Policy
Last Modified: August 16, 2025
This statement of privacy applies to lanaicitygrill.com and Lānaʻi City Grill, a restaurant operated within Hotel Lāna‘i, owned and operated by Lāna‘i Resorts, LLC doing business as Pūlama Lānaʻi, a company that is based in Honolulu, Hawai‘i. By using the Lāna‘i City Grill website, you consent to the data practices described in this statement.
Lānaʻi City Grill takes data privacy very seriously. This privacy policy explains who we are, what information we collect, how we use that information, whom we share the information with, and what your rights are regarding accessing, updating and deleting that information.
We recommend that you read this privacy policy in its entirety to ensure you are fully informed.
If you have any questions or concerns about our use of your information, please contact us.
Information We Collect
We collect three basic categories of information:
● Information you provide to us
● Information we collect automatically through our website
● Information we collect through third parties
Information you provide to us
There are parts of our website where we may ask you to provide personal information voluntarily. For example, we may ask that you provide certain personal information (such as name, email and phone number) in order to make a reservation or sign up for marketing communications. If you make an online order, we collect billing and credit card information. This information is used to complete the purchase transaction. You may choose to provide additional information when you communicate with us or otherwise interact with us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account;(b) sending us an email message; (c) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Information we collect automatically through our website
When you visit our website, we may collect certain information automatically using cookies. The information collected from cookies will be used to improve the functionality of the website and to measure traffic patterns.
View our Cookie Policy for more information.
Information we collect through third parties
We may receive information from third parties or partners, like Facebook for example.
Use of Personal Information
We use the information you provide in the following ways:
● To respond to comments or inquiries
● To process and verify reservations and online orders
● To process transactions and communicate with you regarding those transactions
● To enhance our digital presences and your experience with them
● To understand usage trends
● To create reports, analyses or similar materials for the purpose of research and business intelligence and be able to track potential problems, behavior and trends
● To send you newsletters and promotional notices and offers you have previously agreed to
● To comply with applicable laws and regulations
Sharing Information
We may share information about you with the following:
● Affiliates that are associated with Lāna‘i City Grill
● With third parties
○ Agencies or business partners that provide services and functionality
○ Service providers that perform services on Lānaʻi City Grill’s behalf
○ Any legitimate law enforcement body, regulatory body, government agency or court where disclosure is necessary
Retention of Information
We retain personal information where we have an ongoing legitimate or legal need to do so. Information we retain may include basic contact information you provide, like your name, email and phone number.
Managing Your Information
You have the following data protection rights:
● To access, correct, update or request deletion of your personal information. You may contact us at any time to access, correct, update or request deletion of your information. We will consider the request with applicable laws.
● To lodge a complaint with a supervisory authority.
● If you are a resident of the European Economic Area, you can object to processing of your personal information, request that we restrict processing of your personal information or request portability of your personal information.
● If you previously provided us with permission to use your information, you may withdraw your consent at any time.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know:
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information.
Compliance with GDPR
We are committed to ensuring that your personal information is protected and handled in accordance with the General Data Protection Regulation (GDPR).
In line with GDPR, we ensure that personal data is:
• Processed lawfully, fairly, and transparently
• Collected for specified, explicit, and legitimate purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and kept up to date
• Stored only as long as necessary
• Processed in a manner that ensures appropriate security.
We also uphold your rights under GDPR, including:
• The right to access your data
• The right to rectification
• The right to erasure (right to be forgotten)
• The right to restrict processing
• The right to data portability
• The right to object
If you are a resident of the European Economic Area (EEA) and wish to exercise any of these rights or have questions about our data practices, please contact us.
ADA Compliance
We are dedicated to providing an inclusive and accessible experience for all users. In support of the Americans with Disabilities Act (ADA), we strive to ensure that our website is accessible to individuals with disabilities. Our ongoing efforts include:
• Implementing design and functionality features that improve accessibility, such as scalable text, keyboard-friendly navigation, and alternative text for images.
• Regularly reviewing and updating our website’s accessibility to meet current standards and guidelines.
• Providing clear contact information for users to report any accessibility issues or request additional assistance.
If you encounter any difficulties accessing any part of our website, please contact us. Your feedback is valuable in helping us maintain and improve the quality of accessibility on our site.
Tracking User Behavior
Lāna‘i City Grill may keep track of the websites and pages our users visit within Lāna‘i City Grill, in order to determine what Lāna‘i City Grill services and products are the most popular. This data is used to deliver customized content and personalized advertising within Lāna‘i City Grill to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Lāna‘i City Grill. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Lāna‘i City Grill website.
Opting Out
Those who have opted in to our marketing emails can opt out of receiving marketing emails from us at any time by clicking “unsubscribe” at the bottom of our marketing messages.
You can also send us an opt-out request at any time via email.
To opt out of the disclosure of your personal information, click here
Security
We take appropriate and reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and nature of the personal information. If you have any questions about the security of your personal information, you may contact us.
Children
Lāna‘i City Grill does not knowingly collect information from children under 18 years of age. We strongly recommend that parents or guardians instruct their children not to disclose any data when online. In the event we discover that we have collected data from a child, we will promptly delete it, unless we are legally obligated to retain such data.
Changes to Privacy Policy
Lāna‘i City Grill may update this privacy policy at any time. The most recent version of the privacy policy will be reflected by the version date located at the top of this privacy policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on our website.
We encourage you to review this privacy policy often to stay informed of changes that may affect you.
Questions and Concerns
Should you have any questions regarding our personal privacy policy, please feel free to contact us.